Terms of Service

About MJC Aviation and this Privacy Policy

MJC Aviation LTD (12386909) has its registered offices at Cuatro Torres Business Area TORRE EMPERADOR , Paseo de la Castellana 259D, planta 18, 28046 Madrid. SPAIN. In this Privacy Policy, we use the term MJC Aviation (and “we”, “us” and “our”) to refer to the head office of MJC Aviation at the registered address above and its affiliates.

MJC Aviation is fully dedicated in protecting our clients’ and visitors’ privacy and ensuring its compliance with European and International regulations. Please take a moment to read the following policy (hereby referred to as the “Data Privacy” or “Privacy Policy”) which explains how we collect, store, use, disclose, transfer and protect the personal information that you provide to us on MJC Aviation’s website (the “Website”) and MJC Aviation’s mobile application (the “Application”) (together the “Platforms”), or when contacting the Madrid Jet Charter advisors by telephone, email and other electronic messages, mail or when you interact with us over social media platforms. It also explains how we collect information through the use of cookies and related technologies when you use our Platforms. The Platforms may include links to other websites which are not covered by this Privacy Policy.If you have questions about this Privacy Policy, please contact us at legal@mjcaviation.com.

Information you provide us with and how it is used

To access certain areas of our Platforms, you will need to register with us. During the registration process you will be asked to submit personal information about yourself. By entering your details in the fields requested, you enable MJC Aviation to provide you with the services you select. In addition, we may also collect personal information from you when you correspond with us (for instance, if you contact us with a query about one of our services). Please note that calls to MJC Aviation advisors may be recorded for security, training and development purposes. If you choose to interact with MJC Aviation via a social media platform or other third party service, we will collect the information you have provided to us through that platform. We also collect certain information automatically about visitors to our Platforms, described in the section headed Cookies and other information that we automatically collect, below.

The Platforms are not intended for children under the age of 16. However, due to the nature of our services, MJC Aviation may collect and maintain travel information about children under the age of 16, when necessary, to comply with aviation or security regulations, for safety or security reasons or as otherwise necessary for MJC Aviation to arrange transportation or other services requested by clients and their guests.

We use the information collected about children known to be under age 16 only to provide services. If we learn that we have collected or received personal information from a child under age 16 without parental or guardian consent, we will delete that information. If a child under 16 years old has provided us with personal information without parental or guardian consent, the parent or guardian may contact us at legal@madridjetcharter.com.

The different types of information collected about users of the Platforms and MJC Aviation clients, include:

– Information by which our clients and additional passengers travelling with them may be personally identified such as name, address, email address, telephone number, date of birth, and payment information such as bank account information and government-issued identification number (i.e. national identification number, passport number, etc.).
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– Information related to you that individually cannot identify you such as geolocation, medical or health information (to provide you with individual travelling services regarding disability accommodation, food allergies or medical transportation) and information obtained from public records searches (civil and criminal court records, credit history, etc.).

– information you provide to us in emails, text messages and other electronic communications in order for us to organize and fulfill specific requests; and/or about your internet connection, the terminal used to access the Platforms and your usage details.

We collect this information directly from you when you provide it to us, automatically as you navigate through our Platforms (i.e. geolocation, usage details, IP addresses and information collected through tracking technologies such as cookies) and from third parties such as public records search services and other business partners.

Data Retention Period

We will retain your information for as long as necessary to fulfill the purposes for which we collect it (the “Storage”). The Storage period shall not exceed twenty-six (26) months from the time that the information is provided by you or collected by us. The Storage period will reset with each new communication received by MJC Aviation from you or made on your behalf. When relevant, the Storage period of your personal information will be extended to meet the requirements of law and for accounting, auditing and other internal administrative and support functions.

Applicants to job positions at MJC Aviation will be subject to a twelve (12) months Storage period in order for their profile to be retained for future job openings. This Storage period will be renewed for a same period of twelve (12) months in case of explicit acceptance from the applicant.

The information we collect may include the following:
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– Information that you provide by filling in forms on the Platforms including information provided during MJC Aviation’s application registration (the “Registration”), requesting services from MJC Aviation’s advisors or purchasing our services. We may also ask you for information when you enter a contest or promotion sponsored by us and when you report a problem with the Platforms. Presently, upon Registration, we collect from each user his or her full name, e-mail address and phone number. For clients using our services, we collect payment preferences, address, passenger(s) name(s), company (when relevant), favorite language for communications, date(s) of birth of passengers and copies of government-issued identification (i.e. passport, national ID, etc.). Upon Registration, we create a user profile to provide you with the utmost tailored user experience according to your needs and requirements. This user profile might contain information related to yourself such as favorite airports, services, catering and any relevant information you might have provided us with to organize your flight(s).

– Records and copies of your correspondence with MJC Aviation advisors (mail, email, text messages or other electronic messages).

– Responses to surveys that we might ask you to complete for research purposes.

– Testimonials shared by you that we may collect through client satisfaction questionnaires to ensure the quality of our services and for marketing purposes.

– Records of phone conversations with MJC Aviation advisors;

– Details of services you request.

– Search queries on the Platforms.

– Information published or displayed by you on MJC Aviation social networks accounts or information transmitted to MJC Aviation via third parties.
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– Platforms’ navigation and interaction information concerning your terminal, your browser, browsing actions and patterns such as details of user visits on the Platforms (e.g. traffic data, logs and other communication data, pages viewed and interactive tools used) collected via automatic data collection technologies.

– Information about your geographic location (geolocation). We collect geolocation data to find you relevant charter options, to notify you of services available near your location such as determining the closest airport you might depart from, and to tailor your experience with MJC Aviation through bespoke services.

– Information about your mobile device, computer and Internet connection (IP address, operating system, browser type and device type) in order to provide you with interoperable and up-to-date Platforms and features. We may also use these technologies to collect information about your activities over time and across third-party websites or other online services in order to improve our services.

– The information we collect automatically is statistical data and may include personal information and could be maintained or associated with personal information collected in other ways or received from third parties in order to improve the Platforms and to deliver better and more personalized services in order to estimate our audience size and usage patterns, store information about your preferences allowing us to customize the Platforms and services we provide you with, accelerating your searches and recognizing you when you return on the Platforms.

– If you apply for a job position at Madrid Jet Charter , we will collect personal information such as your name, email address, phone number, address and additional information such as a resume, education, employment history, skills, licenses and certifications. MJC Aviation uses the information provided by you to evaluate your qualifications and determine whether we are interested in scheduling an interview.
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Technologies we use for automated data collection may include:

– Device IDs that are unique device identification associated with a mobile device. One can limit device ID tracking by modifying settings on your mobile device. Nevertheless, limiting device ID tracking may impact features and access to the Application.

– Geolocation tracking for devices including a global positioning system (GPS) using satellite data to determine your localization. One can disable geolocation tracking by turning off the location feature in your mobile device settings. Nevertheless, disabling this functionality might alter access to the Application and/or some of its features.

– Cookies that are text files containing small amounts of information which are downloaded to your computer or mobile device when you visit a website or mobile application. They are used to recognise your computer as you move between pages on a website, or when you return to a website or mobile application you have visited previously. Cookies are widely used in order to make platforms work, or to work more efficiently, as well as to provide information to the owners of the platform. You can choose to accept or decline cookies through the tool provided by MJC Aviation (the “Cookie Consent Menu”) or by modifying your browser settings to decline cookies if you prefer. However, doing so may prevent you from taking full advantage of the Platforms.

– Web beacons are small electronic files, also referred to as clear gifs, pixel tags and single-pixel gifs, allowing to count users having visited pages or opened messages and for other related statistics such as recording the popularity of certain contents, enabling interconnection of your MJC Aviation accounts on multiple devices and verifying our system and server integrity. Some web beacons can be disabled by adjusting the settings in your browser or email settings or by installing browser add-ons. Nevertheless, disabling web beacons may render the Platforms inaccessible or prevent from using some of their features.

– Server Logs are log files automatically created and maintained by a server to track activities performed. They cannot be disabled by users.

We will use the information we collect from you to:

– Manage and fulfill services and to provide you with after service care.
– Provide you with accessibility to the Platforms, maintain the interconnection of your MJC Aviation’s accounts on multiple devices and enable your participation to interactive features.
– Provide you with notices about your account, including billing and other purposes.
– Deal with your special enquiries and requests.
– Send service related communications, including announcements and administrative messages such as order confirmation.
– Send you marketing communications (including e-mails) relating to us and other third party partners in accordance with your communications preferences (please see the How to access, edit, delete or transfer your personal information section below for further information about how you can control these updates).
– Conduct market research to understand how our Platforms are used so that we can continuously improve our Platforms, our services and other offerings and to optimize operations and allocation resources.
– Prevent fraud and other prohibited or illegal activities and as part of our efforts to keep our Platforms secure.
– Carry out our obligations and enforce our rights arising from any contract entered into between you and us, including for billing and collection.
– Notify you about changes to the Platforms, products and services.Evaluate applicants applying for job positions at Madrid Jet Charter.

Legal basis for the processing of your personal information

The collection, storage, use and transfer of your personal information by MJC Aviation is either based on (i) your explicit consent which can be withdrawn at any given moment (for more information consult the section How to access, edit, delete or transfer your personal information hereunder), (ii) the fulfilment of a contract between you and MJC Aviation and the respect of our Terms & Conditions, (iii) motivated by the compliance with legal obligations, (iv) justified by our legitimate interests unless those are superseded by your interests or fundamental rights and freedoms or (v) required for the preservation of your vital interests or those of third-parties. You have the right at any time to withdraw your given explicit consent for the collection, storage, use and transfer of personal information. For more information on your rights concerning the personal information we have concerning you, please refer to the section How to access, edit, delete or transfer your personal information below or contact us at legal@madridjetcharter.com.

TERMS AND CONDITIONS

Definitions and interpretations

Specific words used in the Agreement and appearing below shall have the meaning ascribed to them as under: 

“Aircraft” means the aircraft (or its suitable substitute) operated in connection with a Flight

“Charter” means the charter of the Aircraft by the Charterer as arranged by MJC Aviation, pursuant to the Agreement.

“Charterer” is the contractual partner that commissions MJC Aviation to broker an Operator to arrange for a Charter for completion of a flight. 

“Charter Agreement” or “Agreement” means the air charter broker agreement entered into between the Charterer and MJC Aviation, for provision of air charter brokerage services to the Charterer, and shall be deemed to include these General Terms and Conditions and any other annexes or schedules thereto, as amended from time to time. 

“Operator” means any commercial air carrier or aircraft operator selected to provide the Aircraft for performing the flight for the period of the Charter.

“Flight(s)” means the flight(s) specified in the Charter Agreement, as may be updated/amended from time to time.

“MJC AVIATION ” is the broker facilitating the flight for the Charterer (directly or through its agents or sub-contractors) and can refer to either MJC Aviation brokering the flight,MADRID JET CHARTER , or as specified in the charter broker agreement.

“EC REGULATION ” means the Council Regulation (EC) N° 2027/97 on air carrier liability in the event of accidents, as amended by Regulation (EC) N° 889/2002 of the European Parliament and of the Council of 13 May 2002, and as further amended from time to time.

“Montreal convention ” means the convention for the unification of certain rules relating to international carriage by air, signed at Warsaw on 12 October 1929, including such convention as amended by the protocol signed in the Hague on 28 September 1955, the protocol signed in Guadalajara on 18.

“Price of the Flight” or “Charter Price” is the price, agreed in the Charter Agreement, for the completion of the agreed Flight, and can be adjusted: decreased or increased as a result of unforeseen operational reasons, additional services provided, force majeure and/or such other reasons as specified under the Charter Agreement, before or after the Flight. 

“Force Majeure” refers to any unforeseeable and/or unavoidable events, over which MJC Aviation has no control, including, without limitation, acts of God, explosions, weather conditions, natural disasters, war or civil unrest, revolutions, hostilities (whether or not war has been declared), terrorist acts, hijacking, riot, insurrection, civil commotion, national or ‘local emergency’, public demonstration, sabotage, acts of vandalism, fire, flood, earthquake, extreme weather conditions, health epidemic, the order or acts of any court or governmental or regulatory authority, any strike, lock-out or other industrial trade dispute (official or silent), embargos, quarantine, requisitions of an aircraft or cargo, acts or omissions of third parties and any other events that make disrupt completion of the agreed flight or make it impossible. 

“Traffic Documents” means all passenger tickets, baggage checks, air waybills and other documents as may be required under applicable laws or international conventions or as per internal policies of the Operator.

General Terms and Conditions
This document set outs the General Terms and Conditions (“T&C” or General Terms and Conditions”) for the supply of air charter brokerage services by MJC Aviation, forming an integral part of each Charter Agreement and are deemed incorporated as an annexe thereto, applicable in their current version at the time of conclusion of the corresponding Charter Agreement. If the T&C are amended, charterers will be formally notified by email. Differing or contradicting agreements shall not be recognized by MJC Aviation unless they are expressly approved by MJC Aviation in writing. In case of any conflict between the specific terms.

2. Aircraft Charter Brokerage Services 
The Charterer agrees, understands and acknowledges that: (i) MJC Aviation will provide aircraft charter brokerage services to the Charterer in the capacity of a broker and agent of the Charterer and it’s responsibility shall be limited to arranging for a suitable Aircraft from the Operator for the Charter on behalf of the Charterer, as its agent, as per the Charterer’s requirements mentioned in the Charter Agreement; (ii) the carriage and the Aircraft shall be provided by the Operator which shall be responsible for maintenance and operation of the Aircraft and arranging for all permits, approvals and authorizations in relation to landing, transit and departure of the Flight(s) and MJC Aviation shall have no responsibility or liability as regards the aforesaid. The carriage performed by the Operator shall be subject to the Operator’s conditions of carriage (and any other conditions contained or referred to in the Traffic Documents of the Operator from time to time) which shall be applicable to the Charterer and the passenger(s). 

2.0 MJC AVIACION , is an air charter broker and only acts as an intermediary between the Operators and the Charterers. MJC arranges carriage by air by chartering aircraft from the Operators, acting as agent, in the name and on behalf of the Charterers.

MJC does not itself operate, maintain, own or charter aircraft, is not a contracting, actual, direct or indirect carrier and does not provide air transportation services.

There is no carriage or charter agreement between Mac aviation and the Charterers and/or the passengers. MJC AVIACION is not itself a party to the carriage or charter agreements between the Operators and the Charterers (represented by MJC AVIATION ) (the “Carriage Agreements”) and shall not bear any obligation or liability in relation thereto (in particular for any injury, damage, death, loss, accident or delay due to any action or omission of the Operators or any other third parties or occurring out of or in connection with the Carriage Agreements and/or the flights (or any related services), whether incurred by the Charterers or by the passengers).

These Terms and Conditions are not a contract for air transportation and no such contract is or will be entered into between you and MJC AVIATION.

To the extent US regulations 14 CFR Part 295 apply to the services offered by MJC AVIATION on the Network, MJC hereby informs the Charterers that:

(i) MJC AVIACION ,is an air charter broker acting as bona fide agent, in the name and on behalf of the Charterers;
(ii) MJC AVIATION is not a direct US air carrier or a direct foreign air carrier in operational control of aircraft; and
(iii) the air services advertised on the Network shall be provided by properly licensed direct US air carriers or direct foreign air carriers.

2.1 Air Transportation Service: 
The chartered air transportation service shall comprise transportation by air on the booked Aircraft, from the agreed point of departure to the agreed point of destination, or to the alternate airport if due to safety, weather, other operational reasons or force majeure aircraft was not able to land at agreed point of destination. The Charterer’s entitlement to an air transportation service shall be in accordance with the relevant air transport legislations, this Agreement and any applicable conditions of carriage of the operator/carrier. Both the Charterer and/or third parties to be named by the Charterer shall be entitled to this service if their health condition allows them safe air transportation without jeopardizing their existing health condition. The Charterer shall remain the sole contractual partner on its own behalf and on behalf of the passengers. Transportation of passengers’ baggage is included unless otherwise agreed or informed to the Charterer/passengers. The number and weight of baggage depends on the number of passengers, the aircraft booked and expected weather conditions and the regulations governing the flight. The Charterer shall be obligated to inform the passenger(s) about the maximum baggage allowance (number and weight of bags) during the booking process. The pilot/captain of the Aircraft is entitled to reduce the maximum baggage allowance (weight) per passenger for safety reasons, operational requirements or any other reasonable reasons, on a case-by-case basis and the Charterer shall be bound to comply (and shall cause the passengers to comply) with the same.

Costs for de-icing, or for sheltering the aircraft in a hangar to avoid de-icing, which may be substantial, are not included in the Price of the Flight. The Charterer is obliged to pay all costs for De-icing procedures in case of use, including positioning legs, and shall be charged for the same by MJC Aviation and/or the Operator separately. All other costs not specifically included in the Charter Price such as connections to and from airports, ground accommodation, special catering requests, non-standard catering, onboard satellite telephone costs, additional cabin services and any other additional services costs shall exclusively be to the account of (and shall be borne by) the Charterer, and shall be paid by the Charterer within 7(seven) days of being notified and charged the same. 

2.2 Performance of contract: 
In exceptional cases, MJC Aviation is, where there is a good cause, entitled to change, postpone or cancel the flight for the reasons relating to safety, technology, Governmental Regulations, weather, denial of traffic rights, or Force Majeure. MJC Aviation shall not be liable for any resulting costs or damages, with the exception of costs or damages caused by gross negligence of MJC Aviation. Should MJC Aviation be unable to complete the agreed flight, subject to the policies of the Operator in this regard, the price of the 
flight shall be reduced pro-rata in accordance with the extent to which the flight was completed and the number of flight hours. This shall not apply if the flight does not take place or is not completed due to factors for which the Charterer, a passenger(s), or individuals for whom they are accountable, is responsible.

2.3 Diversion and Deviation: 
The flight may deviate from planned departure or arrival airport for reasons related to safety, technology, weather, air traffic control, landing permits, airport capacity or Force Majeure. In such a case the Agreement shall be taken as fulfilled and notwithstanding anything to the contrary, MJC Aviation shall not be liable for any resulting costs or damages if the flight deviates from the agreed routing, with the exception of costs or damages caused by gross negligence of MJC Aviation. The Charterer shall pay any additional costs arising from the corresponding actions taken, such as costs to complete the trip by air or on the ground to the agreed origin or destination. In case of unavailability of Parking space, the operator may have to re-position the aircraft. Under such circumstances, the cost of re-positioning will be billed at actuals after the flight. Without prejudice to the foregoing, the Charterer accepts an up to 8 hour delay or an Airport up to 500 miles away as an alternate, whenever it comes to unforeseen circumstances. 

2.4 Aircraft substitution: 
MJC Aviation is entitled, at any time, to substitute the aircraft with an aircraft of similar size and quality and the provisions of the Agreement shall apply to the substituted aircraft. MJC Aviation shall notify the Charterer of any such changes, as soon as possible, before departure. A change in the aircraft does not entitle the Charterer to withdraw from or cancel the Charter Agreement and MJC Aviation’s entitlement to payment for the Price of the Flight remains valid and unaffected. If the Charterer does not agree to either the substitution of agreed aircraft type by MJC Aviation of lesser or better value or the sub-charter option, such decision by the Charterer will be deemed as a cancellation and cancellation charges shall apply. If a substitution or sub- charter is required en route and the Charterer does not agree this will be classified as a cancellation of the commencement sector for which the Charterer has to pay a pro-rata cancellation fee as per the cancellation policy. 

MJC Aviation reserves the right to utilize any empty capacity the aircraft may have, including any empty legs of the flight, before, during or after the period in which the aircraft is available to the Charterer, without any compensation to the Charterer. 

The quotation is based on one set of crew. Crew duty time is restricted by applicable crew duty limitation regulations. Should there be any circumstances or changes in the flight schedule or routing, which exceed the maximum crew duty time, an enlarged or second flight crew will be needed and invoiced separately. Such changes in the flight schedule or routing, which exceed the maximum crew duty time and the Operator ‘s ability to execute the changed flight schedule are always subject to availability of additional crew. If the Operator has to use an enlarged or second flight crew, then there might be crew in the cabin during the flight and the crew rest area might be separated with a curtain/cabin divider.

3. Authority of the pilot 
The pilot of the Aircraft shall have complete discretion and authority concerning matters related to the operation of the Aircraft and is entitled to take all and any safety and other measures and decisions necessary, at any time, including without limitation with regard to passengers and goods, landing, distribution & unloading of cargo and baggage; modifying cargo load and seating capacity; abandonment or manner of completion of flight, deviations from proposed route and where a landing shall take place. All such decisions of the captain/pilot shall be final and binding on the Charterer and passengers. In the event a passenger’s conduct, behaviour or health is deemed by the pilot to cause or likely to cause, discomfort or nuisance to other passengers or jeopardise or affect their safety or rights or safety of the 

Aircraft, then the pilot can take any action as deemed necessary to procure the safety of the passengers and the Aircraft including, but not limited to diverting or returning to the airport of departure and/or removing the passenger(s) in question or cancelling the flight at any time. The pilot is also entitled to deny unregistered persons access to the aircraft. In all of the above instances, MJC Aviation’s entitlement to payment for the price of the flight remains valid and unaffected, and the Charterer shall pay any additional costs arising from the corresponding action taken. The Charterer shall indemnify and compensate MJC Aviation against any loss incurred by MJC Aviation or claims raised against MJC Aviation as a result of such diversion; removal and/or any other action of the passenger.

4. Travel documents and Embarkation
Upon execution of the Charter Agreement between MJC Aviation and the Charterer, the Charterer shall promptly provide MJC Aviation with a passenger list and all necessary documents, information and assistance (including to complete the necessary Traffic Documents) no later than the deadline specified by MJC Aviation (and in any event no later than three working days prior to departure). The Charterer is responsible for ensuring that these documents are accurate and complete, and that passengers have (and carry with themselves) all travel documents required for entry into and exit from a country, including, without limitation, identity proofs, passports, visas, documentary proof of vaccination, and any other documents required by the Operator and authorities of states of departure, transit and arrival of the flight for the transportation of them, their baggage and any cargo.

The Charterer shall be liable for all damages arising from the inaccuracy or incompleteness of said information and documents, or for documentation submitted late or issued in an incorrect way and/or any non-compliance with applicable currency and health regulations. 

All flights are conditional on the grant and continued retention of, and are subject to, the terms and conditions of (i) the relevant air transport license issued to the Operator by the relevant authority and (ii) any further licenses or registrations or permits which may be required for the operation of the flight, under applicable laws and regulations including whether required under the laws or regulations of the state in which the Aircraft is registered or any other state to, from or over which the Aircraft will be flown in the course of the flight.

The Charterer shall ensure that the passengers and their baggage and any cargo shall be at the specified check-in point at the departure airport not later than the check-In time. In the event that any passenger fails to arrive in sufficient time to be carried on the flight (notwithstanding any efforts made by MJC Aviation to re-schedule the Flight pursuant to Paragraph 10), 
MJC Aviation and the Operator shall be under no liability whatsoever to the Charterer or to such passenger. If the Operator/MJC Aviation, in its absolute discretion, arranges for any such passenger to be carried on an alternative flight or routing, the Charterer shall pay on demand to MJC Aviation such additional specified sum for each such passenger to cover any additional charges levied by the Operator. In the event that any passenger is refused entry at any destination airport, the Charterer shall indemnify and keep indemnified MJC Aviation, its officers and employees and agents against any and all costs or expenses whatsoever incurred by MJC Aviation in respect thereof (including but not limited to charges, fee, penalties, imposts or other expenses levied upon the Operator and passed on to MJC Aviation) or of any arrangements made by the Operator and/or MJC Aviation to return such passenger to the country from which such passenger was originally carried.

Passengers MUST have the correct travel documentation and comply with all laws, regulations, orders, demands and requirements (including any applicable health, exit, entry, tax, visa, customs and other legal and statutory formalities) of any countries to be flown from or into and for compliance with any instructions given by MJC regarding documentation required for travel. It shall be the Passenger(s) responsibility is/are eligible to enter any state.

5. Transport of Baggage, Dangerous goods and other objects 
No objects, bulky baggage, etc. shall be allowed on board if there is any risk whatsoever of significant injuries or harm to individuals, or of damage or soiling of plane equipment. 

5.1 Prohibited items: 
Guns, firearms, weapons, signal flare pistols, industrial bolt and nail guns, harpoon, pointed/edged weapons, sharp objects or blunt instruments. All passengers are obliged to read the Dangerous Goods Leaflet of objects prohibited from hand baggage or hold luggage before they board the plane. Should a passenger carry dangerous goods on board, as defined in the EU, OR Spain Air Transport Law and Spanish Law on Transport of Dangerous Goods or applicable laws of the jurisdiction of departure, transit or arrival of the flight(s), it must be shown to the pilot before the start of the journey. The pilot shall come to a decision on whether and how to transport such weapons or objects and is entitled to cancel the flight if it is feared that individuals or the aircraft may be endangered. 

5.2 Baggage: 
Passenger baggage weight is limited for flight safety reasons, space, balance and range and varies according to aircraft type. Items determined by the crew to be of excessive weight or size will not be permitted on the aircraft. Passengers are obliged to notify MJC Aviation of all excess and general baggage, stating the dimensions and weight of the items such as but not limited to sports equipment, KIDS/buggy and child’s car seat. All changes regarding composition of passengers or number and weight of bags must be reported to MJC Aviation minimum 24 hours before scheduled departure. If Passengers did not provide the exact weight of all baggage within the requested time, MJC Aviation will not be responsible for departure delay caused by baggage weight measuring due to the process of weight recalculation and aircraft balance. Carriage of excess and general baggage is decided on the basis of the available hold capacity and safety regulations for each flight at the sole discretion of the pilot in command. Accordingly, MJC Aviation reserves the right to accept only a limited quantity or refuse the carriage of excess or general baggage entirely without any liability whatsoever. 

5.3 Electronic equipment: 
For safety reasons, use of all personal electronic devices is strictly prohibited during take?off and landing. The use of mobile phones is not permitted throughout the entire flight. The use of other electronic devices is permitted only with the consent of the pilot in command. Portable Electronic Devices (PEDs, Lap Top, Mobile phones etc.) containing lithium batteries can only be carried in the passenger cabin. 

5.4 Electronic cigarettes: 
If permitted under applicable laws, electronic cigarettes/personal vaporizers/electronic nicotine delivery systems can be carried only in the cabin, where a possible incident can be immediately mitigated, and not in checked baggage

6. Transportation of Expectant mothers, Children, Pets, 
6.1 Expectant mothers: 
The Operator may carry expectant mothers up to 4 weeks before the expected date of delivery and may require certification that the Passengers is fit to travel. MJC Aviation is entitled to demand presentation of the woman’s antenatal medical record as proof that the pregnancy is not beyond the 35th week. Expectant mother with less than 4 weeks to the expected date of delivery needs pre-approval from the Operator. The foregoing regulations also apply to the date of any planned return flight. 

6.2 Carriage of infants, children and adolescents: 
Owing to the risk of potential health damage, MJC Aviation recommends that newborn babies up to the age of 7 days should not fly. Infants travel on the lap of their parent, guardian or accompanying Passenger during take?off and landing. 

6.3 Carriage of pets: 
Passengers can transport pets only if MJC Aviation has been notified at the time of booking and has confirmed the carriage of the pet. The Charterer is responsible that the pets comply with the requirements in the country of departure, transit and destination. All expenses or liability of pets during travel and its documented vaccination etc is responsible for passenger carrying its pets to comply with local regulations in terms vaccines or other regulations affect pet travel to countries flying from or to .

7. Denial of transportation; Self-health assessment; Smoking 
MJC Aviation may deny passengers transportation, at its own discretion and while retaining all rights and claims, for good cause, in particular, without limitation, if the mental or physical condition or the behavior of the passengers represents a threat to safety or a violation of law. Passenger(s) should also properly assess their own current health status, particularly with regard to heart diseases, high blood pressure, dizziness, cold or any other ailment. Expecting women passenger(s) must consider their own current health status, risks and stage of pregnancy before proceeding with transport. 

All risks arising from transport in this context are taken by the transported person under his/her own responsibility. As a general rule, smoking is not allowed, and costs related to cabin cleaning will be charged to the Charterer. However, smoking might be allowed on specific flights depending on the individual aircraft and operator. This should be specifically requested and also confirmed in advance. 

8. Payments 
Payment terms are specified in the Charter Agreement and MJC Aviations’ invoice. Unless otherwise agreed, payments are due immediately and in full following receipt of the invoice and must be credited to MJC Aviation’s account as per stipulated payment timelines and before commencement of the flight. MJC Aviation shall be entitled to collect the payments directly from the Charterer or through its partners/agents/associates, to facilitate payment collections from the Charterer, and invoices may be raised accordingly. 

Time of payment is of the essence in this Agreement. In case of late or incomplete payments, MJC Aviation, reserves the right to cancel the Charter and terminate the Charter Agreement at the expense of the Charterer and deny boarding. MJC Aviation shall also be entitled to recover from the Charterer any applicable cancellation or other charges including any such charges imposed by the Operator and passed on to MJC Aviation.

The Charter Price/quotation and its corresponding invoice are valid for 07 days. However, this is not the final invoice. A final invoice shall be billed for: a) Changes in Flying Hrs (Flying Hrs. mentioned in the quotations is only indicative and subject to diversions/deviations as mentioned in paragraph 2 above), b) De-icing c) Special catering, VIP services, on-ground services, (d) other costs not specifically included in Charter Price as mentioned in paragraph 2.1 above. d) Fuel fluctuations and other variables as described below. e) Delays as described below and (f) any other costs or reasons as specified in this Agreement. Settlement of the difference (if any) in the final invoice will have to be done within 2 working days of the receipt of the invoice.

The Charterer shall pay MJC Aviation the Charter Price and any other sums as set out in the Agreement at the time and in the currency, as specified in the Charter Agreement, without set-off, deduction or counterclaim. In the event that the Charterer is required to withhold or deduct any part of any payment payable to MJC Aviation (for tax or other purposes), it shall pay such additional amount as may be necessary so that, after making such withholding or deduction, MJC Aviation shall receive from the Charterer the full amount of such payment. The Charter Price and all other charges provided for in the Charter Agreement are exclusive of any value added or sales taxes which shall be paid in addition by the Charterer at the prevailing rate. If for any reason, any payment due to MJC Aviation hereunder is not made on the due date, then the Charterer shall also pay to MJC Aviation, simple interest on the unpaid amount at the rate of 13% per annum above from the due date until the date of payment. 

In the event that any damage is caused by passengers to the Aircraft, its fixtures or fittings, charges deemed reasonable by the Operator for repair or replacement will be borne by and promptly paid by the Charterer to MJC Aviation S.l.U or the Operator, as may be notified by MJC Aviation. S.l.U 

9. Payment Methods
Payment can be made to MJC via the payment methods listed in our invoice which could include payments through direct bank payment and such other modes as mentioned on our invoice. Terms and conditions of third-party payment service providers involved in processing your payments, shall also apply to your payments. Payment methods other than those mentioned on our invoice are not accepted and we reserve the right to modify the accepted modes of payment at any time. 

Fuel cost fluctuations and other variables
The Charter Price/quotation is subject to industry-related fuel price fluctuations and other variables. If the fuel price increases more than 5% at the origin or the destination airport between the date of quotation and confirmation, the charter price will be adjusted accordingly. The Charter Price is also subject to surcharges imposed by the Operator for any fuel, insurance or currency variations. 

10. Delays caused by the Charterer 
Should the period of time for which the Aircraft is available to the Charterer, as per the Charter Agreement, be exceeded because passengers and their baggage are not ready in good time, or because documents required for the journey are not available, or due to other acts or omissions or failures on the part of the Charterer, his employees, representatives, agents or passengers, and should this delay lead to any additional costs, MJC AVIACION is entitled to demand that the Charterer pay or reimburse these costs. 

If the Flight is, or is to be delayed beyond the scheduled time of departure by any reason of any act or omission of the Charterer or any passenger, then MJC Aviation may use reasonable efforts to make arrangements with the Operator to reschedule the affected flight, at the cost and expense of the Charterer. The Charterer shall always indemnify (and hold harmless) MJC Aviation and its representatives in respect of any loss incurred by, or increased charges levied on MJC Aviation, as a result of such delay. If MJC Aviation is unable to make arrangements with the Operator to re-schedule the affected flight, MJC Aviation reserves the right in such circumstances to cancel and terminate this Agreement with respect to the affected flight and to charge the Charterer the applicable cancellation charges and costs as per the Charter Agreement.

11. Flight Cancellation and Delay
In the event that: (a) any Aircraft is detained (whether lawfully or not) by any third party (including but not limited to detention by any aviation or airport authority, overflight authority or by way of lien or requisition for hire or otherwise); or (b) if the Operator has an administrator, receiver, administrative receiver, trustee or other like person appointed over a part or all of its assets or business and as a result the Operator is unable to perform the flight or if the Operator becomes insolvent, enters into voluntary liquidation or is compulsorily wound up; then in each case MJC Aviation may use reasonable efforts to find an alternative Operator to operate such flight. The cost of replacement (if it exceeds the original Charter Price) or any additional costs are involved in securing an alternative operator or any cancellation costs shall all be to the account of the Charterer. 

In the event of any delay (other than delay for technical reasons for which the liability may rest with the Operator subject to the Operator’s terms and conditions), deviation or diversion of any Flight, the Charterer shall be responsible for any and all accommodation, refreshments, meals, transportation, or any other additional costs, expenses, losses, damages or liabilities of whatsoever nature incurred in respect of the Charterer’s passengers, wherever and howsoever the same shall arise and whether incurred by MJC Aviation or the Operator (and passed on to MJC Aviation) and all of which shall be paid by the Charterer to MJC Aviation on demand. 

12. Remuneration
The remuneration payable to the Broker for the provision of the Services, whether by way of commission or as otherwise agreed.
If the amount of Remuneration and/or the manner of its payment is not specifically agreed the Remuneration and manner of payment will be on a quantum meruit basis and in accordance with market practice.

All work undertaken is done so strictly in accordance with our Terms and Conditions, a copy of which is available on website . Copies are also available on request

Last updated: Mar 2025

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