FAQ´S2024-11-14T09:52:05+00:00

In-Flight Comfort and Luxury with MJC Aviation

Experience Personalized Service and Exclusive Amenities for a Seamless Private Jet Journey

Your Questions, Answered: Private Jet Charter FAQs

Whether you’re a frequent business traveler or booking a private jet for the first time, we’re here to help with any questions or concerns you might have. Over the years, we’ve compiled a list of frequently asked questions to assist you in understanding our MJC Aviations.

In addition to the FAQs below, our dedicated team is always ready to provide personalized assistance. Feel free to give us a call or send an email, and we’ll be more than happy to help!

General Questions about MJC Aviation

How can I register my business?2024-11-14T09:45:56+00:00

No matter where you are in the world or what time zone you’re in, MJC Aviation is available 24/7/365 to assist you with every detail of your trip. We provide around-the-clock support to ensure a seamless travel experience.

Can MJC Aviation assist during an AOG (Aircraft on Ground)?2024-11-14T09:46:17+00:00

Yes, we can! When an aircraft goes AOG, it may need urgent repairs with parts and personnel transported to its location. We can arrange quick, efficient charter flights to transport the necessary equipment and staff. If you’re managing an AOG desk and need immediate assistance, contact us for a rapid solution. We have access to thousands of aircraft to get your plane back in the air as soon as possible.

Can you help me acquire and manage my own aircraft?2024-11-14T09:46:38+00:00

Absolutely! Our brokers at MJC Aviation have over a decade of experience across all types of aircraft. Whether you’re looking to purchase your own private or corporate jet, we are here to assist you every step of the way. From selecting the right aircraft for your needs to helping with ongoing management and chartering opportunities, we ensure your investment works for you. Already own an aircraft? We can also help market and manage it, offsetting costs and maximizing the value of your ownership.

Do you offer a referral program?2024-11-14T09:47:01+00:00

Yes! If you know someone interested in flying private, you can refer them to MJC Aviation. Not only will they receive the best service possible, but you’ll also earn discounts or rewards on future flights. It’s a win-win!

Do you offer supplemental lift for aircraft owners?2024-11-14T09:47:22+00:00

Yes, we provide supplemental lift for corporate flight departments and aircraft owners. Whether you need a backup aircraft due to mechanical issues, simultaneous trips, or an extended range that your fleet cannot handle, we can arrange a suitable jet within hours. Fractional owners can also benefit by booking flights outside their fractional ownership program for more flexibility.

How do you ensure my privacy?2024-11-14T09:47:42+00:00

Your privacy is our priority. All details regarding your flight and itinerary are kept strictly confidential and are only shared on a need-to-know basis. Rest assured, your personal information and travel details are secure with us.

What are airport slots?2024-11-14T09:48:02+00:00

Airport slots are necessary permissions from an airport and Air Traffic Control (ATC) to land or depart at specific times, often during high-traffic events or peak times. MJC Aviation manages these slots to ensure your travel plans proceed smoothly.

What is the benefit of having a dedicated air charter advisor?2024-11-14T09:48:20+00:00

With MJC Aviation, you have a dedicated advisor assigned to assist you from start to finish. Your advisor will handle all the details of your trip, ensuring that every question is answered and every need is met.

Where is your office located?2024-11-14T09:50:48+00:00

MJC Aviation is headquartered in Madrid, Spain, but we operate globally. Our team and partners around the world ensure that we can arrange flights to and from anywhere you desire. Whether you’re flying from Madrid, New York, or Hong Kong, we have the resources to meet your travel needs.

Who are your clients?2024-11-14T09:51:00+00:00

We serve a wide range of clients, from corporate travelers and celebrities to sports teams and individuals looking for luxury leisure travel. We also provide services such as medical charters, cargo transport, and emergency evacuation flights.

Do you offer shared flights?2024-11-14T09:51:11+00:00

While we specialize in private flights, we can help organize flights with other passengers under certain conditions. However, by law, we must contract the flight with a single entity. If you’re looking to share the cost of a flight with others, one person will be responsible for the contract and payment. Learn more about shared vs private flights by contacting us.

What sets MJC Aviation apart from the competition?2024-11-14T09:50:36+00:00

At MJC Aviation, we pride ourselves on providing exceptional service. Our dedication to safety, transparency, and personalized service ensures that your experience is unmatched. With 24/7/365 live flight support and a passion for what we do, we go above and beyond to meet your needs and exceed your expectations.

Booking & Pre-flight Questions

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Are there any luggage limitations or recommendations?
Each aircraft has specific baggage limitations based on size and weight. For your safety and comfort, luggage is stored either in the aft or nose compartments of the aircraft. When flying privately, it’s important to inform MJC Aviation about your expected baggage volume so we can accommodate it. To maximize space, soft-sided luggage is often recommended. If you have fragile or oversized items, simply contact us, and we’ll walk you through the best options.

Can you arrange my transportation to and from the airport?
Yes, MJC Aviation can arrange luxury transportation to complement your flight. Whether you prefer town cars, stretch limousines, Mercedes-Benz SUVs, or even armored vehicles, we can organize the perfect transfer to or from the airport.

Do you arrange tours, hotels, or concierge services?
While MJC Aviation specializes in providing the best private jet brokerage services, we have partnerships with leading tour operators, hotels, and concierge services. These partners offer our clients exclusive discounts and high-quality service for any additional travel arrangements.

From which airports can I depart and arrive?
With access to tens of thousands of airports worldwide, MJC Aviation can find the most convenient airport for your departure and arrival. Depending on runway length, aircraft type, and customs requirements, we’ll select airports that minimize travel time and offer a smooth experience. Private jet chartering often allows you to use smaller airports closer to your home or destination, avoiding busy commercial hubs.

How do I pay for my private charter flight reservation?
Full payment is required at the time of booking. MJC Aviation accepts multiple forms of payment, including bank wire transfers (which may qualify you for a 5% discount) or credit cards, although discounts may not apply for credit card payments. For full details, please consult our Charter Broker Agreement: Standard Terms & Conditions.

How do I decide on which aircraft is right for me?
Your dedicated advisor will work with you to find the best aircraft for your needs, taking into account factors like flight distance, number of passengers, and luggage requirements. If you’d like to explore options, you can view our Aircraft Gallery, which showcases images and specifications of the most popular jets.

How far in advance do I need to make a charter flight reservation?
We can arrange private jets with as little as 6 hours’ notice, depending on the route and aircraft availability.

How much does it cost to charter a private jet?
The cost to charter a private jet varies based on several factors, including flight distance, aircraft size, passenger count, and market conditions. On average, you can expect rates to start around 4.500 € per hour for very light jets and go up to 9.500 € or more for larger aircraft. MJC Aviation provides competitive quotes tailored to your needs.

What documentation do I need for my flight?
A government-issued photo ID is required for all flights. For international travel, all passengers must present a valid passport. Any additional documents, such as visas or customs forms, will need to be shown to the flight crew prior to boarding.

What happens after I book my flight?
Once your flight is booked, we’ll send you a confirmation via email or fax, which will include details such as the departure date and time, flight segments, aircraft type, and any additional requests you’ve made.

What happens if there is bad weather?
In the event of bad weather, your dedicated advisor and flight operator will monitor conditions closely. The pilot will make the final decision on takeoff and landing to ensure safety. While we strive to avoid weather disruptions, delays may occur due to unpredictable weather patterns.

What is De-Icing?
De-icing is a crucial process that ensures safe flight operations during freezing weather conditions. This procedure involves removing ice from the aircraft’s surfaces. For more detailed information on de-icing, including costs, please visit our De-Icing page.

What is a Jet Charter Broker company?
A jet charter broker, like MJC Aviation, acts as an intermediary between you and the aircraft operators. We ensure you get the best aircraft, service, and price based on your specific needs. For more information, visit our What is a Jet Charter Broker? page.

What is the difference between a one-way flight and an empty leg?
A one-way flight is a direct journey from one location to another, without a return trip scheduled. An empty leg is when a private jet must return to its base or another location without passengers after completing a one-way flight. These empty legs can be sold at discounted rates, offering significant savings. However, they come with risks, such as changes in the schedule if the original flight is canceled. Empty legs can save you up to 75% off standard rates, but flexibility is required.

In-flight Questions

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Can I smoke on my flight?
If you prefer to smoke while flying, MJC Aviation can arrange a private jet that allows smoking on board. However, this requirement must be communicated in advance, as only certain aircraft permit smoking, and special accommodations will need to be made. Contact us to explore your options and ensure your flight meets your preferences.

Do the aircraft have bathrooms?
Private jets range in size, and so do their amenities. Most larger jets come equipped with full lavatories, including toilets, sinks, and even space for changing clothes. Some mid-size jets may have semi-enclosed restrooms, while smaller aircraft might only have an emergency-use potty seat or no lavatory at all. If having a bathroom on board is important to you, we’ll ensure your aircraft is fully equipped to meet your needs. Learn more about private jet amenities by reaching out to us.

Flying with your family pets: horses, dogs, cats, and more!
At MJC Aviation, we understand that pets are family, and we are happy to accommodate your furry (or feathered!) friends. Not all aircraft are pet-friendly, so let us know in advance if you’ll be traveling with a pet, and we’ll find the best option for you. Depending on the breed, size, and destination, special arrangements, such as sedation or caging, may be required. Please contact us to discuss your pet’s travel needs in detail.

What is a qualified flight crew?
We work exclusively with aircraft operators who meet or exceed the stringent safety requirements of FAA Part 135. We ensure that each pilot is not only qualified to fly charter flights but also has extensive experience operating the specific type of aircraft you’ll be flying in. Your safety and comfort are our top priorities.

What terminal and gates are used at the airports?
When flying private, you’ll use Fixed-Based Operators (FBOs), which are exclusive terminals designed for private jet travelers. These luxurious facilities offer comfortable waiting areas, gourmet snacks, and even private lounges, far removed from the hustle and bustle of commercial terminals. FBOs are also where private jets are parked and serviced, ensuring a smooth and discreet travel experience.

Who operates the aircraft?
MJC Aviation acts as an agent, arranging flights through top-tier aircraft operators. Once you select your preferred jet from the options we provide, we’ll secure the aircraft, and you’ll receive full details, including the operator and tail number, on your itinerary. All flights are operated by FAA Part 135 or foreign equivalent air carriers, who maintain full operational control during your flight.

Wi-Fi, High-Speed Internet, and In-flight Entertainment
Need connectivity and entertainment on your flight? We can arrange for your jet to include features like high-speed Wi-Fi, satellite phones, televisions, and music systems. Additional amenities such as coffee machines, microwaves, and medical kits can also be provided upon request. Let us know your preferences, and we’ll ensure your aircraft is equipped with the necessary entertainment and communication tools.

Will there be a flight attendant on board?
Some larger aircraft come with a cabin attendant as standard, but smaller jets may not. If you prefer the added comfort of having a flight attendant, we can arrange one for your flight, regardless of the aircraft type. Simply request this service when booking your flight.

Have Another Question?

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If you have any questions that aren’t covered here, don’t hesitate to contact us! Whether you’re booking your first private flight or you’ve flown with us many times, our team at MJC Aviation is available 24/7 to ensure you feel confident and comfortable with every aspect of your journey. We’re here to provide exceptional service and answer all your questions at any time!

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